Which businesses do you help?
Commercial drainage support is suitable for independent businesses, landlords, facilities teams and organisations managing premises across Shrewsbury and Shropshire.
Typical enquiries come from pubs, restaurants, cafés, shops, offices, schools, care settings, workshops, warehouses, apartment blocks and visitor venues. The systems vary, but the operational need is similar: restore facilities, protect hygiene and explain what caused the failure.
The town centre includes older buildings, restricted access and busy public areas, while business parks and larger sites may have longer private networks. Access, parking, delivery times and customer safety should be discussed before attendance.
- Hospitality and food premises
- Retail and offices
- Schools and community facilities
- Landlords and managing agents
- Workshops, warehouses and estates
How are urgent commercial blockages handled?
The first response focuses on the affected facilities, contamination risk and whether the premises can continue operating safely.
State which toilets, sinks, floor drains or external chambers are affected, whether sewage is visible and when the site is accessible. A restaurant with a backing-up kitchen line needs different planning from an office with one slow basin. If the problem threatens stock, electrics or public areas, make that clear.
An engineer may isolate part of the system, clear the immediate obstruction and recommend further cleaning or investigation after trading hours. The aim is to avoid turning an urgent clearance into an unplanned major job unless the evidence requires it.
What is planned drainage maintenance?
Planned maintenance cleans known problem lines before they block and records changes in condition. The schedule should reflect actual use and history rather than a generic monthly package.
High-use kitchen lines can accumulate fat even when grease management is in place. Car parks and yards collect silt and leaves. Multi-occupancy buildings may experience repeated misuse of toilets. Jetting, gully cleaning and periodic inspection can reduce emergency failures.
A useful maintenance record notes the access points cleaned, material removed, defects observed and recommended review date. That helps a facilities manager see whether the interval is appropriate and whether a repair would be more economical.
Can CCTV surveys support property management?
Yes. Camera surveys can document defects, trace routes and support repair decisions, lease discussions or planned refurbishment.
For a managed block or estate, the survey scope should identify which runs need footage and what reporting is required. A quick inspection for one recurring blockage is different from mapping a network for capital works. Formal reports, video and surface tracing can be included where agreed.
The findings may also help determine whether the issue is within private site drainage or a shared/public sewer for which Severn Trent is responsible.
How can restaurants reduce grease blockages?
Keep oil and food waste out of sinks, maintain grease-control equipment and clean high-risk lines before deposits become restrictive.
Scrape plates and pans into food-waste containers, allow oils to cool for correct disposal and train staff not to wash solids down the drain. Grease traps or separators need routine emptying and should not be treated as fit-and-forget equipment.
If a line blocks repeatedly, a camera can show whether the cause is grease alone or a structural defect. Repeated jetting without changing kitchen practices or repairing a damaged joint is not a complete maintenance strategy.
What should a commercial estimate include?
It should define the affected area, proposed work, access assumptions, timing, waste handling and any follow-up reporting.
For out-of-hours or sensitive sites, confirm who will provide access and whether permits, inductions or escorts are required. If work takes place in a customer area, barriers and cleaning responsibilities should be clear. VAT treatment and payment terms should be stated by the eventual operating business.
A concise completion note is useful even on a small job. It should say what was found, what was done and whether further action is recommended.